FAQ
-
Return Replenishment Restocking Policy
Eathu Metals's service purpose is to make it easier for you to purchase the metal products you want. We can negotiate together to find a win-win solution.
-
What information should I give to you for inquiry?
For the related products of guardrail and handrail systems, you can provide the corresponding model and quantity. For the related products of concrete precast accessories, you can provide the corresponding product name, parameters, and quantity. For OEM products, you can provide the corresponding drawings, if you have special requirements, you can also put them forward.
-
Is it possible to return the money if the quality is not good?
Yes, it is. Any quality problems can be refunded after being confirmed. However, customers who cooperate with Eathu metals would choose to replenish the goods in batches because we rarely have had quality problems in the past 16 years.
-
How can I know that my design will be secret?
Eathu Metals will sign a non-disclosure agreement with you. After signing the non-disclosure agreement, we will strictly prohibit any information related to your products such as pictures, samples, drawings, production pictures, or videos from leaking from our company. If any information related to your product was leaked from Eathu metals. We will all bear the corresponding legal responsibilities.
-
Offers Policy
Eathu Metals's product prices will be adjusted according to the price of raw materials, and other costs such as processing costs and mold costs will be adjusted according to the difficulty of product production. We will quote after communicating with you, and the timeliness of each quote will be informed by the engineer who quoted you.
-
Eathu Metals Privacy Policy
In order for you to better enjoy the services provided by Eathu metals, we have specially formulated this privacy policy, and we hope to explain to you what information we collect when you use Eathu metals's services and how to collect, use and protect this information.